/* ============================================================================
 * WIDGET DE CHAT DE VISITANTES (sitio público mezak). Autónomo y namespaced
 * (.dcwc-*) para no colisionar con el CSS del landing. Marca: degradado verde.
 * ========================================================================== */
:root { --dcwc-verde: #8a63d2; --dcwc-verde-2: #52308a; --dcwc-ink: #231038; }

/* Contenedor flotante: agrupa el globo de saludo + la burbuja; se apila solo. */
.dcwc-fab-wrap{position:fixed;right:22px;bottom:22px;z-index:2147483000;display:flex;align-items:center;gap:11px;
  animation:dcwcNudge 7s ease-in-out 2.6s infinite}
.dcwc-fab{position:relative;width:62px;height:62px;border:0;border-radius:50%;
  background:linear-gradient(135deg,var(--dcwc-verde),var(--dcwc-verde-2));color:#fff;font-size:27px;cursor:pointer;
  box-shadow:0 10px 28px rgba(15,157,107,.45);display:flex;align-items:center;justify-content:center;
  transition:transform .2s cubic-bezier(.34,1.56,.64,1), box-shadow .2s ease;animation:dcwcPop .55s cubic-bezier(.34,1.56,.64,1) both}
.dcwc-fab:hover{transform:translateY(-3px) scale(1.07) rotate(-4deg);box-shadow:0 16px 36px rgba(15,157,107,.55)}
.dcwc-fab:active{transform:scale(.95)}
.dcwc-fab .dcwc-chat{transition:transform .25s ease}
.dcwc-fab:hover .dcwc-chat{transform:scale(1.12)}
.dcwc-fab .dcwc-x{display:none}
.dcwc-fab.abierto .dcwc-chat{display:none}
.dcwc-fab.abierto .dcwc-x{display:block}
.dcwc-fab-badge{position:absolute;top:-3px;right:-3px;min-width:22px;height:22px;padding:0 6px;border-radius:11px;
  background:#e24b4a;color:#fff;font-size:12px;font-weight:800;display:none;align-items:center;justify-content:center;
  border:2px solid #fff;box-shadow:0 2px 6px rgba(0,0,0,.2)}
/* Punto de aviso (pre-enganche): pulsa hasta que el visitante abre el chat por 1.ª vez. */
.dcwc-poke{position:absolute;top:-1px;right:-1px;width:15px;height:15px;border-radius:50%;background:#e24b4a;
  border:2.5px solid #fff;animation:dcwcPokePulse 1.8s ease-in-out infinite}
/* Globo de saludo: aparece una vez, descartable, abre el chat al tocarlo. */
.dcwc-saludo{display:none;align-items:center;background:#fff;border-radius:16px;padding:11px 14px;max-width:215px;
  box-shadow:0 10px 30px rgba(7,40,28,.18);font-size:13.5px;color:var(--dcwc-ink);line-height:1.4;position:relative;
  cursor:pointer;transform-origin:right center}
.dcwc-saludo.show{display:flex;animation:dcwcSaludoIn .5s cubic-bezier(.34,1.56,.64,1) both}
.dcwc-saludo::after{content:"";position:absolute;right:-5px;top:50%;margin-top:-6px;width:12px;height:12px;background:#fff;
  transform:rotate(45deg);border-radius:2px}
.dcwc-saludo-x{position:absolute;top:-8px;left:-8px;width:21px;height:21px;border-radius:50%;border:0;background:#ded8ec;
  color:#214a3a;font-size:14px;line-height:1;cursor:pointer;display:flex;align-items:center;justify-content:center;
  box-shadow:0 2px 6px rgba(7,40,28,.15);transition:background .14s,transform .14s}
.dcwc-saludo-x:hover{background:#c9c2d6;transform:scale(1.08)}

@keyframes dcwcPop{0%{opacity:0;transform:scale(.3)}60%{transform:scale(1.14)}100%{opacity:1;transform:scale(1)}}
@keyframes dcwcNudge{0%,86%,100%{transform:translateY(0)}90%{transform:translateY(-7px)}94%{transform:translateY(-2px)}}
@keyframes dcwcSaludoIn{0%{opacity:0;transform:translateX(18px) scale(.9)}100%{opacity:1;transform:translateX(0) scale(1)}}
@keyframes dcwcPokePulse{0%,100%{box-shadow:0 0 0 0 rgba(226,75,74,.5)}70%{box-shadow:0 0 0 8px rgba(226,75,74,0)}}
@media (prefers-reduced-motion: reduce){
  .dcwc-fab,.dcwc-fab-wrap,.dcwc-saludo.show,.dcwc-poke{animation:none}
}

.dcwc-panel{position:fixed;right:22px;bottom:94px;z-index:2147483000;width:380px;max-width:calc(100vw - 28px);
  height:560px;max-height:calc(100vh - 120px);background:#fff;border-radius:18px;overflow:hidden;
  box-shadow:0 24px 60px rgba(7,40,28,.28);display:flex;flex-direction:column;
  opacity:0;transform:translateY(16px) scale(.98);pointer-events:none;transition:opacity .2s ease, transform .2s ease;
  font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}
.dcwc-panel.abierto{opacity:1;transform:translateY(0) scale(1);pointer-events:auto}

.dcwc-head{background:linear-gradient(135deg,var(--dcwc-verde),var(--dcwc-verde-2));color:#fff;padding:16px 18px;display:flex;align-items:center;gap:12px}
.dcwc-head .dcwc-h-ico{width:40px;height:40px;border-radius:50%;background:rgba(255,255,255,.18);display:flex;align-items:center;justify-content:center;font-size:20px;flex:0 0 auto}
.dcwc-head h4{margin:0;font-size:16px;font-weight:800;letter-spacing:.2px}
.dcwc-head p{margin:2px 0 0;font-size:12.5px;opacity:.92;display:flex;align-items:center;gap:6px}
.dcwc-dot{width:8px;height:8px;border-radius:50%;background:#7CFFB2;box-shadow:0 0 0 3px rgba(124,255,178,.3);display:inline-block}
.dcwc-head .dcwc-close{margin-left:auto;background:transparent;border:0;color:#fff;font-size:20px;cursor:pointer;opacity:.85;line-height:1}
.dcwc-head .dcwc-close:hover{opacity:1}

.dcwc-body{flex:1;overflow-y:auto;background:#f3f7f5}
.dcwc-scroll{padding:16px;display:flex;flex-direction:column}

/* ---- formulario pre-chat ---- */
.dcwc-form{padding:18px}
.dcwc-form .dcwc-intro{font-size:13.5px;color:#52495f;margin:0 0 14px;line-height:1.5}
.dcwc-field{margin-bottom:12px}
.dcwc-field label{display:block;font-size:12px;font-weight:700;color:var(--dcwc-ink);margin-bottom:5px}
.dcwc-field label .req{color:#e24b4a}
.dcwc-input,.dcwc-select,.dcwc-area{width:100%;box-sizing:border-box;border:1.5px solid #ded8ec;border-radius:11px;
  padding:11px 13px;font-size:14px;font-family:inherit;color:var(--dcwc-ink);background:#fff;transition:border-color .15s, box-shadow .15s}
.dcwc-input:focus,.dcwc-select:focus,.dcwc-area:focus{outline:0;border-color:var(--dcwc-verde);box-shadow:0 0 0 3px rgba(15,157,107,.14)}
.dcwc-area{resize:vertical;min-height:74px}
.dcwc-tel{display:flex;gap:8px}
.dcwc-tel .dcwc-select{flex:0 0 116px}
.dcwc-tel .dcwc-input{flex:1}
.dcwc-hp{position:absolute;left:-9999px;width:1px;height:1px;opacity:0}
.dcwc-check{display:flex;gap:9px;align-items:flex-start;font-size:12px;color:#52495f;line-height:1.45;margin:4px 0 14px;cursor:pointer}
.dcwc-check input{margin-top:2px;flex:0 0 auto;width:16px;height:16px;accent-color:var(--dcwc-verde)}
.dcwc-btn{width:100%;border:0;border-radius:12px;padding:13px;font-size:15px;font-weight:800;cursor:pointer;color:#fff;
  background:linear-gradient(135deg,var(--dcwc-verde),var(--dcwc-verde-2));box-shadow:0 8px 20px rgba(15,157,107,.32);
  transition:transform .14s, box-shadow .14s;display:flex;align-items:center;justify-content:center;gap:8px}
.dcwc-btn:hover{transform:translateY(-1px)}
.dcwc-btn:disabled{opacity:.6;cursor:default;transform:none}

/* ---- mensajes ---- */
.dcwc-msg{display:flex;gap:9px;margin-bottom:12px;align-items:flex-end;max-width:86%;align-self:flex-start}
.dcwc-msg.me{flex-direction:row-reverse;align-self:flex-end}
.dcwc-av{width:30px;height:30px;border-radius:50%;flex:0 0 auto;display:flex;align-items:center;justify-content:center;
  font-size:12px;font-weight:800;color:#fff;background:linear-gradient(135deg,var(--dcwc-verde),var(--dcwc-verde-2))}
.dcwc-msg.me .dcwc-av{background:#34506f}
.dcwc-bub{max-width:100%;padding:10px 13px;border-radius:15px;font-size:14px;line-height:1.45;color:var(--dcwc-ink);
  background:#fff;box-shadow:0 1px 2px rgba(7,40,28,.08);border-bottom-left-radius:5px;word-wrap:break-word;overflow-wrap:anywhere}
.dcwc-bub a{color:var(--dcwc-verde-2);font-weight:800;text-decoration:none;border-bottom:1px solid rgba(11,122,82,.28)}
.dcwc-bub a:hover{color:var(--dcwc-verde);border-bottom-color:currentColor}
.dcwc-msg.me .dcwc-bub{background:linear-gradient(135deg,#f3eefb,#f3eefb);border-bottom-left-radius:15px;border-bottom-right-radius:5px}
.dcwc-pending.enviando{opacity:.82}
.dcwc-pending.fallido .dcwc-bub{background:linear-gradient(135deg,#fff7f7,#fff);color:#7f1d1d;border:1px solid rgba(185,28,28,.22)}
.dcwc-delivery{display:inline-flex;align-items:center;gap:5px;font-weight:800}
.dcwc-delivery button{border:0;border-radius:999px;background:#fee2e2;color:#991b1b;font-size:10.5px;font-weight:900;padding:3px 7px;cursor:pointer}
.dcwc-delivery button.retry{background:#dcfce7;color:#166534}
.dcwc-delivery button:hover{background:#fecaca}
.dcwc-delivery button.retry:hover{background:#bbf7d0}
.dcwc-pending.fallido .dcwc-delivery{color:#b91c1c}
.dcwc-msg.sys{justify-content:center;align-self:center;max-width:92%}
.dcwc-msg.sys .dcwc-bub{background:#eef2f0;color:#6b6480;font-size:12.5px;text-align:center;box-shadow:none;border-radius:10px}
.dcwc-msg.sys.ticket{max-width:100%;width:100%;justify-content:stretch}
.dcwc-msg.sys.ticket .dcwc-bub{width:100%;padding:0;background:transparent;box-shadow:none;border-radius:16px;text-align:left}
.dcwc-ticket-card{position:relative;overflow:hidden;display:grid;grid-template-columns:42px minmax(0,1fr) auto;gap:10px;align-items:center;padding:12px;border:1px solid rgba(15,159,143,.22);border-radius:16px;background:linear-gradient(135deg,#f4fffc,#f3eefb);box-shadow:0 14px 34px rgba(7,40,28,.11);animation:dcwcTicketIn .24s ease both}
.dcwc-ticket-card:before{content:"";position:absolute;inset:-55px -80px auto auto;width:150px;height:150px;border-radius:50%;background:rgba(255,200,97,.22)}
.dcwc-ticket-icon{position:relative;width:42px;height:42px;border-radius:14px;background:linear-gradient(135deg,var(--dcwc-verde),var(--dcwc-verde-2));color:#fff;display:grid;place-items:center;box-shadow:0 10px 20px rgba(15,159,143,.24)}
.dcwc-ticket-copy{position:relative;min-width:0}.dcwc-ticket-copy b{display:block;color:var(--dcwc-ink);font-size:13px;font-weight:900;line-height:1.15}.dcwc-ticket-copy span{display:block;margin-top:3px;color:#6b6480;font-size:12px;line-height:1.25}
.dcwc-ticket-cta{position:relative;display:inline-flex;align-items:center;justify-content:center;min-height:34px;padding:0 11px;border-radius:11px;background:#fff;color:var(--dcwc-verde-2)!important;border:1px solid rgba(15,159,143,.22)!important;text-decoration:none!important;font-size:12px;font-weight:900;white-space:nowrap;box-shadow:0 8px 20px rgba(7,40,28,.08)}
.dcwc-ticket-cta:hover{background:var(--dcwc-verde-2);color:#fff!important}
@keyframes dcwcTicketIn{from{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:none}}
.dcwc-meta{font-size:10.5px;color:#9b94ad;margin-top:3px}
.dcwc-msg.me .dcwc-meta{text-align:right}
.dcwc-typing-b{display:inline-flex;gap:4px;align-items:center;padding:13px 14px}
.dcwc-typing-b em{font-style:normal;color:#6b6480;font-size:12px;font-weight:800;margin-right:3px}
.dcwc-typing-b span{width:7px;height:7px;border-radius:50%;background:#9b94ad;display:inline-block;animation:dcwcDot 1.2s infinite ease-in-out}
.dcwc-typing-b span:nth-child(2){animation-delay:.15s}
.dcwc-typing-b span:nth-child(3){animation-delay:.3s}
@keyframes dcwcDot{0%,60%,100%{transform:translateY(0);opacity:.5}30%{transform:translateY(-4px);opacity:1}}
@media (prefers-reduced-motion: reduce){ .dcwc-typing-b span{animation:none} }
.dcwc-bub img{max-width:100%;border-radius:9px;display:block;margin-top:4px}
.dcwc-file{display:inline-flex;align-items:center;gap:7px;color:var(--dcwc-verde-2);text-decoration:none;font-weight:700;font-size:13px;margin-top:4px}
.dcwc-typing{font-size:12px;color:#9b94ad;padding:0 16px 8px}

/* ---- composer ---- */
.dcwc-composer{border-top:1px solid #e4ede8;background:#fff;padding:9px 10px;display:flex;align-items:flex-end;gap:6px}
.dcwc-ico{background:transparent;border:0;color:#9b94ad;font-size:18px;cursor:pointer;padding:7px;border-radius:9px;flex:0 0 auto}
.dcwc-ico:hover{background:#eef4f1;color:var(--dcwc-verde-2)}
.dcwc-ta{flex:1;border:0;resize:none;font-family:inherit;font-size:14px;max-height:96px;padding:9px 4px;color:var(--dcwc-ink);background:transparent}
.dcwc-ta:focus{outline:0}
.dcwc-send{width:40px;height:40px;flex:0 0 auto;border:0;border-radius:50%;color:#fff;font-size:15px;cursor:pointer;
  background:linear-gradient(135deg,var(--dcwc-verde),var(--dcwc-verde-2))}
.dcwc-send:disabled{opacity:.5;cursor:default}
.dcwc-chip{display:inline-flex;align-items:center;gap:6px;background:#eef4f1;border-radius:20px;padding:4px 10px;font-size:12px;color:#52495f;margin:0 10px 6px}
.dcwc-chip i.x{cursor:pointer;color:#9b94ad}
.dcwc-conn{display:none;align-items:center;gap:8px;margin:0 10px 8px;padding:9px 10px;border:1px solid rgba(245,158,11,.18);border-radius:12px;background:#fff8eb;color:#7a4d00;font-size:12px;font-weight:800;line-height:1.25}
.dcwc-conn.show{display:flex;animation:dcwcTicketIn .18s ease both}
.dcwc-conn.offline{background:#fff1f2;color:#9f1239;border-color:rgba(244,63,94,.2)}
.dcwc-conn i{width:22px;height:22px;border-radius:8px;background:#fff;display:grid;place-items:center;flex:0 0 auto}
.dcwc-conn.connecting i,.dcwc-conn.reconnecting i{animation:dcwcDot 1.1s ease-in-out infinite}
.dcwc-conn span{min-width:0}
.dcwc-conn button{margin-left:auto;display:inline-flex;align-items:center;gap:5px;border:1px solid rgba(180,83,9,.18);border-radius:999px;background:#fff;color:#7a4d00;padding:5px 9px;font:inherit;font-size:11px;font-weight:900;cursor:pointer;box-shadow:0 8px 18px rgba(120,53,15,.08);transition:.16s;white-space:nowrap}
.dcwc-conn button:hover{transform:translateY(-1px);border-color:#f59e0b;background:#fffbeb}
.dcwc-conn.offline button{color:#9f1239;border-color:rgba(190,18,60,.18)}
.dcwc-conn.offline button:hover{border-color:#fb7185;background:#fff7f8}

/* ---- pie / fallback whatsapp ---- */
.dcwc-foot{padding:8px 14px;background:#fff;border-top:1px solid #f0f4f2;text-align:center;font-size:12px;color:#9b94ad}
.dcwc-foot a{color:#1ba566;font-weight:700;text-decoration:none}
.dcwc-wa-prompt{margin:10px 16px;padding:11px 13px;border-radius:12px;background:#f3eefb;border:1px solid #bfe9d4;font-size:13px;color:#256f4d;line-height:1.45}
.dcwc-wa-prompt a{display:inline-flex;align-items:center;gap:7px;margin-top:8px;background:#25d366;color:#fff;
  padding:8px 14px;border-radius:9px;text-decoration:none;font-weight:800;font-size:13px}

/* Apilada arriba de una burbuja de WhatsApp existente (.wa-fab) en la misma esquina. */
.dcwc-fab-wrap.dcwc-stacked{bottom:94px}
.dcwc-panel.dcwc-stacked{bottom:166px}

@media (max-width:480px){
  .dcwc-panel{right:0;left:0;bottom:0;width:100%;max-width:100%;height:88vh;max-height:88vh;border-radius:18px 18px 0 0}
  .dcwc-fab-wrap{right:16px;bottom:16px}
  .dcwc-fab-wrap.dcwc-stacked{bottom:88px}
  .dcwc-panel.dcwc-stacked{bottom:0}
  .dcwc-saludo{max-width:160px}
  .dcwc-ticket-card{grid-template-columns:38px minmax(0,1fr);align-items:start}.dcwc-ticket-cta{grid-column:1/-1;width:100%}
}